.svg)
Zendesk agent
Help customers and support reps resolve issues faster with custom AI Zendesk agents that embed in your instance, and connect data across your company.
.svg)
What is a Zendesk agent?
Zendesk agents are AI agents that are specifically customized to help with customer support. AI agents are autonomous software programs that can interact with users, search for information, and take actions to achieve goals. Zendesk agents connect and work within ticketing systems to help resolve customer issues.
What can Zendesk agents do?
Zendesk agents can serve as intelligent assistants for both customers and support representatives, helping to respond to and resolve customer inquiries.
Rapid problem solving
Search documentation and troubleshooting guides to suggest solutions to customer problems.
Zendesk ticket management
Add, edit, or update Zendesk tickets, escalate issues to level-2 support or engineering teams, or take other actions based on user requests.
Personalized on-brand responses
Draft personalized responses to customers that align with company policies.
How do Zendesk agents help you support customers more effectively?
Zendesk agents can serve as intelligent assistants for both customers and support representatives, helping to respond to and resolve customer inquiries.
Zendesk agents from Appsmith
Appsmith makes it easy for customer experience and support teams to deploy Zendesk agents. Zendesk agents can be configured in just a few clicks without writing any code, and embed within your Zendesk instance or customer portal. Unlike platform-specific AI support bots, Appsmith Agents can connect to data, documents, and other knowledge across your company, allowing support teams to quickly search a broad set of information when investigating customer issues.
Getting started with Appsmith Agents
Appsmith Agents comes with pre-configured agents for Zendesk, Salesforce, Slack, Gmail, and many more tools, and it’s free to get started. Simply select the agent you want to use, and add your login credentials. The model, temperature, prompts, and function calls can all be configured to fine-tune the agent specifically for your business.
Other Appsmith Agents
Unlock productivity with contextual AI agents
Try Appsmith Agents for free. No strings attached.
