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IT agent
AI agents reduce IT workload by helping IT teams automate repetitive tasks, and resolve requests at scale.
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What is an IT agent?
IT agents are autonomous software programs designed to help IT teams work more efficiently by automating routine tasks. IT agents can interact with IT team members and the employees they support. Agents are typically connected to ITSM, helpdesk, and project management tools along with company documentation and policies — allowing them to search for information and directly assist employees.
What can IT agents do?
IT agents can assist your team with asset management, provisioning, and employee support.
Employee questions
Search documentation and policies to respond quickly and accurately to employee inquiries.
Onboarding
Automatically provision software and services for new employees.
Helpdesk ticket analysis
Categorize and summarize common or recurring issues from employee support requests.
Troubleshooting
Suggest steps to identify, reproduce, or fix issues that employees report.
Escalations and approvals
Trigger approval processes for password resets or new license requests, or escalate issues to IT team members via email, Slack or Jira.
Response authoring
Generate empathetic responses and messages to employees that adhere to company policies.
How do IT agents help your teams work more effectively?
IT agents can assist your team with asset management, provisioning, and employee support.
IT agents from Appsmith
Appsmith makes it easy for companies to deploy IT agents to their IT teams. IT agents can be configured in just a few clicks without writing any code, and simply embed within your ServiceNow, Slack, Jira or internal helpdesk. Appsmith Agents can connect to data and systems across your company, allowing IT teams to quickly find answers to employee questions.
Getting started with Appsmith Agents
Appsmith Agents comes with pre-configured agents for IT, sales, HR, and many more teams, and it’s free to get started. Simply select the agent, and connect the data sources you want it to use. The model, temperature, prompts, and function calls can all be configured to fine-tune the agent specifically for your business.
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