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Support agent
AI agents improve customer satisfaction by helping support teams ramp faster, respond effectively, and resolve tickets more quickly.
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What is a support agent?
Support agents are autonomous software programs designed to help companies service customers faster and more effectively. Support agents can interact with your support team members or directly with customers. Agents are typically connected to ticketing or help desk tools along with documentation and knowledge across your company — allowing them to search for information and take actions to resolve customer issues.
What can support agents do?
Support agents can assist your team with insights, troubleshooting, and customer communication
Customer questions
Search documentation and knowledge bases to respond quickly and accurately to customer inquiries.
Troubleshooting
Suggest steps to identify, reproduce, or fix issues that customers report.
Support ticket analysis
Identify, categorize, and summarize common or recurring issues from customer support tickets.
Issue escalations
Trigger approval processes for refunds or returns, or escalate issues to product teams via email, Slack or Jira.
Response authoring
Generate empathetic, on-brand responses to customers that adhere to support guidelines.
Support call summaries
Turn support call transcripts into summaries, action items, follow-ups.
How do support agents help you support your customers more effectively?
Support agents can assist your team with insights, troubleshooting, and customer communication
Support agents from Appsmith
Appsmith makes it easy for companies to deploy support agents to their support teams or customers. Support agents can be configured in just a few clicks without writing any code, and simply embed within your Zendesk, Slack, Jira or external website. Appsmith Agents can connect to data and systems across your company, allowing support teams to quickly find answers to customer questions.
Getting started with Appsmith Agents
Appsmith Agents comes with pre-configured agents for support, sales, HR, and many more teams, and it’s free to get started. Simply select the agent, and connect the data sources you want it to use. The model, temperature, prompts, and function calls can all be configured to fine-tune the agent specifically for your business.
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