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Freshdesk agent
Resolve issues faster with custom Freshdesk AI agents for your customers and support reps that embed in your instance and connect data across your company.
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What is a Freshdesk agent?
Freshdesk agents are AI agents that are specifically tailored to help with customer support. Agents are autonomous software programs that can interact with support reps and customers, search for information, and take actions to achieve goals. Freshdesk agents are designed to work within customer service systems to address and respond to customer issues.
What can Freshdesk agents do?
Freshdesk agents can serve as intelligent assistants for both customers and support representatives, helping to respond to and resolve customer inquiries.
Rapid problem solving
Search documentation, troubleshooting guides, and ticket history to suggest solutions to customer problems.
Freshdesk ticket management
Add, edit, or update Freshdesk tickets, classify and prioritize issues for support teams, or escalate issues to engineering/product teams.
Personalized on-brand responses
Draft empathetic, customized responses to customers that align with company policies.
How do Freshdesk agents help you support customers more effectively?
Freshdesk agents can serve as intelligent assistants for both customers and support representatives, helping to respond to and resolve customer inquiries.
Freshdesk agents from Appsmith
Appsmith makes it easy for customer experience and support teams to deploy Freshdesk agents. Freshdesk agents can be configured in just a few clicks without writing any code, and embed within your Freshdesk instance or customer portal. Unlike platform-specific AI support bots, Appsmith Agents can connect to data, documents, and other knowledge across your company, allowing support teams to quickly search a broad set of information when investigating customer issues.
Getting started with Appsmith Agents
Appsmith Agents comes with pre-configured agents for Freshdesk, Salesforce, Slack, Gmail, and many more tools, and it’s free to get started. Simply select the agent you want to use, and add your login credentials. The model, temperature, prompts, and function calls can all be configured to fine-tune the agent specifically for your business.
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